FAQs

There are two ways:

• While in an event click the gray "Setup" button you should see yourself in the window that comes up. If you don't click "Select another camera"
• You can also right-click (Windows) or Control-click (Mac) anywhere in the event or on the embedded player and select "Settings". This will bring up the Adobe Flash Settings Panel. From here you can change privacy and camera settings for Adobe Flash.

More details on setting up your webcam with Adobe Flash is available on Adobe's web page.

Check that your upload bandwidth is above 400KB and your download is above 1MB by using SpeedTest.net. If you are on a wireless connection sometimes plugging into your router may give you a better experience.

If you are on dial-up and you are looking for hot topics we suggest reading a newspaper instead.

There are a number of reasons you could not be seeing your video:

• Make sure you are not running any other software that uses your webcam (Skype, iChat, AIM, Webex, Photobooth, GTalk, etc).
• Also some cameras have an utilities/applicataions that will open when the camera is accessed. Flash cannot connect to your camera while those types of applications are open. So make sure they are closed, and refresh the browser.

Vokle requires Adobe Flash version 10.0 and higher. You can check your version of Flash and upgrade your Flash player here.

We are currently working on a desktop sharing functionality in the meantime there are a number of applications available that provide this functionality.

For Windows:

• VH Screen Capture
• WebCam Max

For Mac:

• CamTwist (scroll to bottom for download)
• CamCamX

Disclaimer: Vokle is not affiliated with the developers of any of these Screen Sharing utilities. Install them at your own risk.

That happens for one of two reasons:

• The event hasn't started yet. You cannot enter a Vokle event until 1 hour before the chat begins. If you see a countdown timer in the top right corner of the event player, once it drops below 1 hour you'll be able to join.
• The event is already over. You were late, try again.

• Host - Runs the show and may also own the event. They are the only one that can start and end a broadcast. A host can broadcast questions, but they CANNOT screen them. They are Ωmega.
• Producer - Runs the show and may also own the event. The producer is essentially a host that wants to stay 'behind the scenes' and run the show, but not be on camera. They are cool and everyone in LA wants to be one.
• Co-host - Just like a host, except they do not own the event. Co-hosts are permanent video conversationalists invited by the host.
• Editor - Handles cutting between video streams and text questions. The editor is the 'camera man'.
• Screener - Screens incoming live video calls and text questions.
• Attendee - Someone that has 'entered' the event. Attendees can place live video calls and send in text questions to participate live face-to-face with the hosts and cohosts.
• Spectator - Someone that is watching an event from the embedded player, but has not 'entered' the event.

A line up is a collection of events. You can think of the lineup as something like a TV Show. It has a schedule, and the events (which are like episodes of a TV show) play on that schedule.

Events can be scheduled using the Vokle Planner. From the planner click "Create Event" give your event lineup a title and description. After saving your event lineup you will be presented with the schedule creation form. Vokle allows you to set elaborate schedules for your events. You can have a one day event or you can have an event that occurs on any schedule you can imagine. Lineups can have as many schedules as you want.

Schedules are generated for up to a 30 day span as soon as the schedule is added to the lineup. Schedules are also processed every 8 hours after that generating any lineups that are upcoming in the next 30 days.

Lineups and events can be cancelled from the Vokle Planner. Lineups, schedules and events can be cancelled.

• Canceling a lineup will cancel all events and stop schedule generation for that lineup.
• Canceling a schedule will only cancel the events that fall in that schedule. Events will not be generated for cancelled schedules.
• Canceling an event will cancel that event only. Very useful if you found something better to do than play around on the Internet one day.

By default most web browsers download the calendar (ics file) and add it to your calendar. When this happens its added "statically" and won't update. To get the calendars to update you have to "subscribe" to them from your calendaring application.

There is a really great site called Speedtest.net that provides free bandwidth testing. Check them out!

These values aren't hard set, but the higher they are, the cooler your experience will be.

• Broadcasting: 400KB upload speed and higher
• Attending: 1MB download speed and higher

Vokle will 'fail over' to using port 80 on your computer, which is probably already open. To increase the performance of Vokle you can open port 1935. Here are some links on opening ports:

• Windows 7
• Windows XP
• Mac OSX
• Mac OSX 10.5

What you need my friend, is to probably put on some headphones. If the audio is coming out regular speakers, it is probably going right back in your microphone. Wearing a simple pair of ear buds like you get with an iPod will work great. Or if you want you can wear some premium ear phones like we do. Yeah, we know we look like we are landing F-14s and we are OK with that.

Yes, in fact there is.

• Bluetooth headsets and headphones that are not connected can cause Adobe Flash to crash. We are waiting for Adobe to fix/address this issue.
• There is a bug in Adobe Flash implementation for Mac OSX that causes a high use of processing power. Due to this we lower the the quality of the video on Mac OSX. We are waiting for Adobe to fix address this issue.
• There is a bug in Adobe Flash that will crash the browser when trying to use Audio and Video from a Firewire camera. When using firewire cameras make sure to select a different audio source than the audio coming from the camera.

We are opinionated, so of course we do.

Headsets / Headphones

• Full blow headset: Creative Labs Fatal1ty (~$50)
• Stereo Earbuds: Sony MDREX90LP (~$60) or Sony MDREX38iP (~$30)
• iPod earbuds also work great if you have a set and don't want to spend money.

Webcams

• If you have a Mac, the built-in iSight is awesome.
• Philips SPC-1300NC (~$65) w/ Audio!
• Logitech QuickCam Pro 5000 ($~53)
• Logitech QuickCam Deluxe ($~50) Compact!
• Logitech QuickCam Orbit (~$100) - Built in tracking! - Super cool

You can't its lost forever, JUST KIDDING. You can reset it here. An email will be sent to you with a link that will allow you to log in and reset your password.

If you are logged in you can click the 'edit' link in the top right corner. Then just above the profile form there is a link that says 'Change Password'.
Or you can simply click here.

Now why would you want to do that? If you REALLY want to deactivate your account:

• Log in
• Click 'edit' in the top right corner
• Click 'deactivate my account' at the bottom of the page and follow the directions.

Deactivating your account is a DESTRUCTIVE process. Some of your account details will be lost forever.

• Your account page and RSS feeds are removed.
• All themes and file assets you uploaded will be removed.
• Your name is anonymized in our database.
• Your lineup and events remain on the site branded with the 'hosted by' name they had when you deactivated your account.
• Demographical data is retained so we can continue to improve the quality of the site and events on the site.
• Any Vokle credits you have will be forfeit.
• Outstanding earnings made from your event will be paid as normal.

You can do that by going to our "Contact Us" page

¯\(°_o)/¯

Times may appear off or incorrect if the time on your computer is incorrect. Make sure you have your computer set to update its time automatically. See your operating systems Help Center for details on how to do this.